Shipping Policy
Elarose USA, operated by Vereno Holdings LLC, is committed to providing a clear and dependable shipping experience for every customer. This policy outlines everything you need to know about how and when your order will arrive.
1. Shipping Destinations
We ship exclusively within the United States. International shipping is not available at this time. This allows us to maintain consistent delivery standards and reliable service for all domestic orders.
2. Shipping Costs
All orders qualify for free standard shipping with no handling fees and no surprise charges. The price displayed at checkout is the final price you pay, inclusive of delivery.
3. Order Processing and Delivery Timeframes
Our total delivery time is divided into two parts: a handling period and a transit period.
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed after 5:00 PM will begin processing on the following business day.
- Handling Time: 1–3 Business Days (Mon–Sat). This is the time needed to pick, pack, and prepare your order for shipment.
- Transit Time: 6–12 Business Days (Mon–Sat). This is the time your package spends in transit with the carrier to your delivery address.
Total Delivery Time: 7–15 Business Days (Mon–Sat).
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment via our website or directly through the carrier's tracking portal. Please allow 24 to 48 hours after label creation for tracking information to become active.
5. Carrier
Elarose USA ships via USPS. Carrier selection is based on your delivery location and order specifications. We work exclusively with established carriers to ensure your order arrives safely and on time.
6. Shipping Address Responsibility
It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. Vereno Holdings LLC cannot be held liable for orders dispatched to an incorrectly entered address. If you identify an error immediately after placing your order, please contact us at info@elarose.usa as soon as possible and we will do our best to make corrections before dispatch.
7. Damaged or Missing Packages
- Damaged upon arrival: If your order arrives in a damaged condition, please photograph the packaging and contents and notify us within 48 hours of delivery.
- Package marked as delivered but not received: We recommend checking with neighbors and your local post office before contacting our support team, as packages are occasionally held or mis-scanned. If the issue persists, contact us and we will assist you in resolving the matter.
Business Contact Information
For any questions regarding your shipment, please reach out to our support team.
Ownership and Operation: Elarose USA is owned and operated by Vereno Holdings LLC.
Registered company name: Vereno Holdings LLC
Company registration number: 2026-001877124
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@elarose.usa
Phone: (917) 512-4992
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT-05:00) Eastern Standard Time