Privacy Policy

Last Updated: March 19, 2026

This Privacy Policy describes how Elarose USA, operated by Vereno Holdings LLC, collects, uses, and discloses your personal information when you visit or make a purchase from elarose.usa (the "Site").

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases.

  • Device Information: Including your web browser version, IP address, time zone, and how you navigate and interact with the Site.
  • Order Information: Including your name, billing address, shipping address, payment details, email address, and phone number.
  • Customer Support Information: Any information you share with us when reaching out to our support team by email or phone.

2. How We Use Your Personal Information

We use your personal information to deliver our services, which includes offering products for sale, processing payments, fulfilling and shipping your order, and keeping you informed about new products, services, and promotions.

3. Sharing Personal Information

We share your personal information with trusted service providers to help us operate our business and fulfill our obligations to you.

  • Payment Processors: We use secure third-party payment gateways to handle your transactions safely.
  • Trustpilot: We may share your name, email address, and order number with Trustpilot to invite you to leave a review of your experience. This helps us improve our service and supports other customers in making informed decisions.
  • Social Media: Our Site may include social media features such as Instagram buttons. These features may collect your IP address and information about the page you are visiting. Your interactions with these features are governed by the privacy policy of the relevant platform.

4. Cookies

A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience and allow the Site to remember your preferences and actions.

5. Behavioral Advertising

We may use your personal information to show you targeted advertisements or marketing communications that we believe may be relevant to you, for example through Instagram or Google.

6. Your Rights (GDPR and CCPA)

  • Access and Portability: You have the right to request a copy of the personal information we hold about you.
  • Correction and Deletion: You have the right to request that your personal information be corrected, updated, or deleted.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails.

7. Data Retention

When you place an order through our Site, we retain your personal information for our records unless and until you request that we delete it.

8. Security

We take the security of your personal information seriously. We use industry-standard SSL encryption to protect your data during transmission. Please note that no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us using the details below.

  • Business name: Vereno Holdings LLC
  • Brand name: Elarose USA
  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
  • Email: info@elarose.usa
  • Phone: (917) 512-4992